Terms & Conditions (applies to made to order furniture collections and bespoke pieces)
Confirmation of order and production
We require a 50% deposit on all our orders before production commences. A delay in receipt of deposits will impact on the final delivery date. Deposit payments are confirmation of your order. The outstanding balance must be paid before dispatch or collection of goods.
Cancellation of order
If you wish to cancel an order you may do so within seven days by emailing david@lascombehill.com
Each piece in our collection is handmade to order with a range of specialist finishes therefore in the event that having placed an order you wish to cancel it, if this is outside the 7 day period listed above, we will charge a cancellation fee of 50%-100% of the value of the order. This applies to cancellation of orders prior to delivery. If your order has already been delivered, unfortunately we do not offer a cancellation service.
Returns Made to order pieces cannot be refunded, unless there is a fault with the product.
Hand finishes and patinations
Each Lascombe Hill piece is hand finished with care using traditional techniques. For this reason finishes may vary slightly. Natural variation occurs in wood and leather.
General
Each piece in our collection is handmade to order in England by master craftsmen using the best materials and finishes. Please note the following to ensure the long-term beauty and longevity of the furniture.
Painted and ebonised furniture care
Lascombe Hill strongly advise the use of mats and coasters to protect surfaces at ALL times and any spills must be cleared as soon as they happen. Surfaces may be wiped down with a damp cloth but must then be dried thoroughly straight away. Surfaces may be dusted with a soft, dry cloth and ebonised furniture polished (only when needed) with dark furniture wax. Direct sunlight will affect finishes over time.
Repairs such as dents and scratches would need to be undertaken by a professional.
Wood furniture care
Clean only with a damp non-abrasive cloth. Solvents should not be used. Protect wood from direct contact with metal vessels, heat, liquid and abrasive surfaces. Wood will be affected by wet or damp conditions. Wood will be affected by heat. Do not place furniture next to a radiator, as this could cause the wood to warp. We reserve the right to request images or inspect and remedy on site any reported issues in compliance with your statutory rights.
Upholstery care & fire retardancy
Lascombe Hill pieces are traditionally upholstered using natural fibres unless otherwise specified. Pure down & feather cushions do require plumping up to keep feathers fluffy and light inside and will also help extend the lifespan of a piece. Please contact your fabric supplier for specific upholstery cleaning instructions All Lascombe Hill pieces are upholstered with internal fillings that have been appropriately treated and flame proofed to comply with fire regulations for the domestic environment. If you are using your own fabrics for covering you may wish to consult your fabric supplier for information on fire retardancy and flame proofing.
Force Majeure
If Lascombe Hill is prevented, hindered or delayed in or from performing any of its obligations under this agreement by something beyond it’s reasonable control, including lack of workforce, Lascombe Hill shall not be in breach of this agreement or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly.
Copyright
All rights, including copyright, for this website are owned by or licensed to Lascombe Hill. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Lascombe Hill. You may not modify, distribute or re-post anything on this website for any purpose.
Law and jurisdiction
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.